Daniel Angelucci, Managing Director, Southeast Asia and Australia, explores the two-decade evolution of shared services, emphasizing a transition from conventional outsourcing to Next Generation Shared Services centers.

These modernized centers embody three key features:

1. Streamlined processes
2. Capability arbitrage
3. A prioritized focus on business objectives.

Drawing from his experience at A&M, Angelucci proposes that companies can derive substantial advantages by embracing Next Generation centers, leveraging the firm's successful guidance of clients through this transformative process.