There has been a more rapid shift towards online retail in the last two years, accelerated by the Coronavirus pandemic which changed consumer behaviour and led to a focus on the convenience of ecommerce.
As a result, many retailers offer generous returns policies; however, they are having to rethink this as they are faced with challenges including high volumes of product returns, increasing pressures from inflation, higher transportation costs and labour shortages.
Erin Brookes, Managing Director and Head of Retail & Consumer, Europe looks at the challenges of generous returns policies and analyses how these issues can be addressed in this Retail Week article.
To learn about how we can help retailers, visit our consumer and retail pages and check out our latest report on changing consumer values. Or, contact us to see how we can help you transform your consumer and retail business.
Richard Holt Recognized in 2024 NACD Directorship 100 for Excellence in Corporate Governance
November 25, 2024
Managing Director Richard Holt has been recognized as a 2024 NACD Directorship 100 honoree in the Governance Professionals and Institutions category. This prestigious award celebrates leaders who have shaped the landscape of corporate governance and boardroom practices through innovation, courage and integrity.
Navigating CEO Transitions: How Board Engagement Shapes Leadership Success
October 15, 2024
In our latest article, Managing Director Paul Mussellman and Senior Director Peter Hill shares actionable strategies for a successful CEO transition. Learn how to implement effective business reviews, talent assessments and compensation alignment to empower your new CEO and drive growth.
Better Design, Better Business (Part Two): Embracing Radical Innovation in Product Performance Optimization
October 1, 2024
In today’s fast-evolving markets, incremental improvements aren’t enough. Discover how Alvarez & Marsal’s 360° approach to radical innovation in product performance optimization can drive profitability, sustainability, and long-term success.
Mike Cremin Recognized as a Top 25 Travel and Hospitality Consultant and Leader of 2024
September 9, 2024
The Consulting Report proudly announces Mike Cremin, Managing Director at Alvarez & Marsal, as one of The Top 25 Travel and Hospitality Consultants and Leaders of 2024. These leaders play a crucial role in optimizing revenue management, enhancing guest experiences, and navigating the complex regulatory landscapes of global tourism.
