Mike Cremin

Managing Director
25+ years of consulting experience 
Specializes in the intersection of business and technology
Growth strategy, digital/cloud transformation and process improvement
Washington, D.C.
@alvarezmarsal
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Mike Cremin is a Managing Director with Alvarez & Marsal’s Corporate Performance Improvement’s Travel, Hospitality and Leisure practice in Washington D.C. He specializes in helping clients leverage technology to enable new business capabilities and models, improve customer and employee experience, increase operating performance and reduce cost to serve.

With more than 25 years of consulting experience, Mr. Cremin sits at the intersection of business and technology. His primary areas of concentration are growth and customer experience, loyalty, digital transformation, cloud, agile operating model development, enterprise architecture, spend optimization, process improvement, innovation and business enablement.

Mr. Cremin’s experience includes managing and performing multiple strategy engagements for a large, global travel and tourism organization focused on identifying ways to improve delivery of technology enabled capabilities across a multi-brand, multi-geographic footprint; development of a multi-year strategy for a global hospitality organization focused on defining the technology, talent and organizational changes needed to enable the future growth objectives of the company; a platform evaluation and operating model strategy for a global airline alliance; and a technology spend optimization evaluation for a large, global services organization, which resulted in identification of improvement opportunities totaling $125+ million.

Prior to joining A&M, Mr. Cremin spent 10 years with Accenture’s Technology Strategy practice, where he most recently served as Managing Director. He was responsible for origination and engagement delivery within the Strategy & Consulting practice, with a specific focus on technology enabled transformation. Previously, Mr. Cremin spent 14 years with PwC and two years with Deloitte.

Mr. Cremin earned a bachelor’s degree in accountancy and computer applications from the University of Notre Dame. He is an AWS Certified Cloud Practitioner.

Insights By This Professional

The Consulting Report proudly announces Mike Cremin, Managing Director at Alvarez & Marsal, as one of The Top 25 Travel and Hospitality Consultants and Leaders of 2024. These leaders play a crucial role in optimizing revenue management, enhancing guest experiences, and navigating the complex regulatory landscapes of global tourism.
A&M Managing Director Mike Cremin was recently featured in ARDA's Industry Insight, emphasizing the transformative potential of loyalty programs. These programs offer unique features that differentiate them from traditional reward systems, aiming to retain customers and increase revenue.
A&M's Mike Cremin and Caitlin Dealy share key trends that are shaping the vacation ownership industry and offer five practical steps vacation ownership companies can take now to jumpstart their efforts to evolve their offerings.
Prioritizing Customer Experience (CX) is crucial for business growth and success in today's digital era. A&MPLIFY experts provide ground-breaking measurement and diagnostic tools designed to turbocharge CX effectiveness. Learn how industry leaders are harnessing these data-driven approaches to refine offerings, enhance customer satisfaction and outperform competitors.
Latest insights The latest insights from Mike Cremin's team
Thought Leadership
An ASC 740 2024 year-end guide focusing on legislative, regulatory and other changes, and providing actionable insights for 2024 tax reporting.